Frequently Asked Questions
You can find answers to the most common questions about our custom rigid box production, ordering process, and shipping.
FAQs：
What is the minimum order quantity for custom boxes?
Our minimum order quantity typically ranges from 500 to 1000 pieces per design, contingent on the box's dimensions and design intricacies. For more complex packaging solutions, we use a higher MOQ .
How long does the production process take?
Production lead time varies: sample production takes 5–7 days, while mass production requires 15–25 days post-sample approval. Factors like order size and design complexity may affect these timelines.
What are the available shipping options?
We offer diverse shipping methods including express delivery (3–7 days), air freight (7–12 days), and sea freight (20–40 days). We can provide shipping flexibility and cost-effectiveness based on your needs.
What payment terms do you accept?
We support secure international payment methods:
T/T (Bank Transfer): 50% deposit, 50% balance before shipment
PayPal: for sample or small orders
For long-term partners, we can discuss flexible payment terms based on cooperation history.
Can I get a sample before mass production?
Yes. We strongly recommend sample approval before mass production. It can ensure all details are correct, including:Material selection,Printing color accuracy,Surface finishing and Structural fit.
What file format do you need for artwork?
We prefer to send use these file, including AI (Adobe Illustrator),PDF (high-resolution vector) and PSD (layered file).
Our Custom Packaging Solutions
We aim to provide clarity on our custom rigid box production processes, helping you make informed decisions. Whether you're curious about our design capabilities or need details on shipping and payment terms.
Need more help?
If your question is not listed above, feel free to contact our team anytime.
We are ready to support your packaging project from concept to delivery.